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Privacy Policy

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1. Introduction

Rio Solutions ("we", "our", "us") is an integrated business services company based in the Kingdom of Saudi Arabia, operating the website riosolutions-sa.com. We value your trust and are committed to protecting your personal data. This Privacy Policy explains what information we collect through our website, how we use it, and the rights you have regarding it. By using our website, you agree to the practices described in this policy.

2. Data We Collect

Contact & Quote Forms

When you submit our contact form or quote request form, we collect the details you provide: your name, email address, phone number, subject, the service you are interested in, and your message.

Newsletter Subscription

If you subscribe to our newsletter, we store your email address so we can send you updates about our services and offers. You can unsubscribe at any time.

Technical Data

Like most websites, our servers automatically record basic technical information such as your IP address, browser type, and the pages you visit. This data is used in aggregate form for security purposes and to improve website performance; it is not used to personally identify you.

Online Store

Purchases are made through our online store hosted on the Zid platform (nmqvwg.zid.store). Any order or payment details you provide there are processed under the store platform's own privacy policy and secure payment systems; payment card details are never stored on our website.

3. How We Use Your Data

We use the information you provide in the following cases:

  • Responding to your inquiries and communicating with you about your requests;
  • Preparing and sending price quotations for the services you request;
  • Delivering, managing, and following up on the projects and services you commission;
  • Sending newsletter updates and offers — only where you have subscribed, with the option to opt out at any time;
  • Protecting our website against fraud and misuse, and ensuring its security and performance;
  • Complying with applicable legal and regulatory obligations in the Kingdom of Saudi Arabia.

4. Cookies

Cookies are small text files placed on your device to help a website provide a better user experience. Our website uses a limited number of cookies necessary for it to function properly — such as remembering your session and language preference. We do not use cookies to build personal profiles about you. You can disable cookies at any time from your browser settings; we suggest consulting the help section of your browser.

5. Who Has Access to Your Data

Access to the data submitted through our website is limited to authorized members of the Rio Solutions team who need it to respond to your request or deliver the service — such as our customer service and project management staff. We do not sell, rent, or trade your personal information to any party.

6. Sharing Data with Third Parties

We do not share your personal data with third parties in any way that reveals your identity, except within the narrow limits required to operate our services:

Technical Service Providers

Trusted providers host our website and company email. They receive only the minimum data necessary to perform their function and are bound by their own confidentiality and data protection obligations.

Online Store Platform

Our store runs on the Zid platform, and order data submitted there is processed under its policies and secure systems.

Legal Disclosure

We may disclose certain information where required by law, or in response to a valid request from a competent government authority, in accordance with the regulations applicable in the Kingdom of Saudi Arabia.

7. How Long We Retain Your Data

We retain inquiry and quote request data for as long as necessary to serve and follow up on your request, and newsletter email addresses until you unsubscribe. We may keep certain records for longer periods where statutory or accounting requirements oblige us to do so.

8. Security Measures

Our website is served entirely over the encrypted SSL/HTTPS protocol, which protects the data exchanged between you and our servers from unauthorized interception, and access to your data is restricted to authorized personnel only. In the event of a data breach, we will immediately take all necessary steps to secure our systems and notify affected users.

9. Your Rights

Under the Saudi Personal Data Protection Law (PDPL), you have the right to:

  • Know how we collect and process your personal data;
  • Request a copy of the personal data we hold about you;
  • Request correction of inaccurate or incomplete data;
  • Request deletion of your personal data, unless we are legally required to retain it;
  • Withdraw your consent to marketing communications at any time — for example, by unsubscribing from the newsletter.

To exercise any of these rights, contact us at info@riosolutions-sa.com and we will respond promptly.

Rio Solutions serves clients inside and outside the Kingdom. If you contact us from a country whose laws grant you additional rights over your personal data, you may exercise those rights through the same email address above.

10. Third-Party Websites

Our website contains links to external websites, such as our online store and our official accounts on TikTok and Instagram. These websites have their own independent privacy policies for which we bear no responsibility, and we recommend reviewing the privacy policy of every site you visit through those links. Social media links on our site do not send any of your data to those platforms unless you explicitly click on them.

11. Updates to This Policy & Contact

We may update this Privacy Policy from time to time to keep pace with the development of our services or regulatory requirements. Any changes will be published on this page once adopted.

If you have any questions about this policy or your data, you are welcome to reach us through:

Last updated: August 2026